ToneCustoms Support
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Welcome to the official ToneCustoms support information page.
This repository hosts documentation and community information for ToneCustoms, an independent FiveM development brand. For assistance, choose the channel that best matches your request.
For common purchase and setup questions, read the FAQ. For support routing and suggestions, see Contact & Feedback.
Where to Get Help
| Your request | Recommended channel |
|---|---|
| Billing disputes, refund requests or ongoing Tebex order cases | Use the official Tebex support route on the order and reply within the original Tebex support thread |
| Questions about ToneCustoms or a resource | ToneCustoms Discord |
| Documentation errors, outdated information, or broken links | Documentation Issue Templates |
| Documentation suggestions and general community discussions | GitHub Discussions |
| Store information and available listings | ToneCustoms Tebex Store |
| Videos and previews | ToneCustoms YouTube |
| Sensitive security concerns | Security Policy |
Before Requesting Help
To help identify an issue, include the following information when it is relevant:
- Resource or documentation page: Name the resource or link the page.
- Environment: Share your framework and dependencies, where applicable.
- Expected result: Explain what you expected to happen.
- Actual result: Explain what happened instead.
- Evidence: Include a relevant error message or screenshot, with private information removed.
- Troubleshooting: Describe any steps you have already tried.
If reporting a documentation mistake, include the specific section and the correction you recommend.
Protect Your Information
Never share passwords, database credentials, API tokens, private license keys, or server access details in public issues or discussions.
If a report involves a vulnerability or other sensitive security concern, follow the ToneCustoms Security Policy rather than posting sensitive information publicly.
Tebex Buyer-Support Cases
When a customer opens a case through Tebex, keep order-resolution communication inside the original Tebex support thread so Tebex can review the response history. Discord remains available for installation and product troubleshooting, but Discord messages are not a substitute for responding in a Tebex buyer-support case.
Support Expectations
Official support availability is communicated through the relevant ToneCustoms channels. This document does not promise specific response times, guaranteed fixes, or a particular service level.
Community Guidelines
Please treat other members respectfully and follow the ToneCustoms Code of Conduct.