ToneCustoms — Customer Support
Official customer support information
ToneCustoms offers free installation, configuration, and product issue assistance for customers who purchased its scripts. Support remains available through official channels, but this is not a promise of immediate or around-the-clock responses.
Where to contact us
| Reason | Channel |
|---|---|
| Help installing a purchased resource | ToneCustoms Discord |
| Configuration help | ToneCustoms Discord |
| Report a product bug | ToneCustoms Discord |
| Purchase or entitlement question | Use the support route from your Tebex order or Discord |
| Incorrect public documentation | GitHub documentation issues |
| Sensitive vulnerability | Security disclosure instructions |
Information to include
Give the resource name, the framework/inventory setup, what happened, the result you expected, and relevant screenshots or redacted console errors. Include the version only if known. When purchase verification is necessary, use a private support channel.
Do not post passwords, payment details, license keys, webhooks or other sensitive information in public Discord channels or GitHub issues.
What's included
- Guidance for initial installation and dependency setup
- Help using the designated configuration files
- Assistance investigating errors associated with the purchased resource
- Guidance on accessing updates when released
Separate work: Commissioned custom features, reworking protected source, unrelated server repairs and third-party resource development are not automatically included with a product purchase. Any separate work should be discussed and agreed on before it begins.
Response expectations
Support is available through ToneCustoms' official channels. No 24/7 staffing or guaranteed response time is represented.