ToneCustoms — Customer Information & Policy Center
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Customer help, purchasing information and policy reference
This section explains how customers can learn about ToneCustoms products, request support, and understand the publication and approval process for commercial terms.
Terms status: ToneCustoms has defined its intended licensing, free released-updates, free support and discretionary comparable-value swap approach. These pages document those decisions, but they do not supersede the actual terms accepted at Tebex checkout, third-party licenses or applicable law. Privacy practices and some order/delivery details still require review.
Contents
| Topic | Page | Status |
|---|---|---|
| Licensing and permitted use | Licensing | Owner decisions documented; checkout alignment pending |
| Script swaps and comparable-value exchanges | Script Swap Policy | Draft — owner-approved approach, checkout alignment pending |
| Purchase, delivery and refund information | Purchases & Refunds | Tebex default no-refunds selection checked; checkout terms still govern |
| Product updates, versions and compatibility | Updates & Releases | Free released updates documented; no promised schedule |
| Customer support process | Support | Free product assistance; no response-time guarantee |
| Customer privacy and data handling | Privacy | Draft — practices and legal review required |
| Tebex listing and checkout consistency | Tebex Listing Guide | Draft template — not live store terms |
| Documentation and release checklist | Release Standards | Internal publication checklist |
Customer quick links
- FAQ — common purchase, licensing, and update questions
- Purchase & Delivery — order access and entitlement guidance
- Updating a Script — safe customer update process
- Contact & Feedback — support routes and documentation suggestions
Confirmed official channels
- ToneCustoms Tebex store — check for actual product listings and checkout terms
- ToneCustoms Discord — community and available support channels
- Product documentation — script overviews and demonstrations
- Documentation issues — report errors in this public documentation
- Security disclosure guidance — sensitive security reporting
Product help
- Gun Jam overview — available on ToneCustoms Tebex
- Gun Jam installation & configuration — dependencies, items, controls and troubleshooting
- Product catalog — other showcased work and individual release status
Before final checkout policy publication
- The current Tebex Project refund selection has been checked as [Default] No Refunds Policy; its generic virtual-item/server-ban wording is not tailored to FiveM scripts, and checkout terms continue to govern.
- Confirm any future changes to Tebex checkout terms and asset-delivery disclosures against these customer-facing pages.
- Confirm legal/provider requirements for refunds, licensing and script swaps.
- Verify data collection and retention practices before publishing a final privacy notice.
- Keep package descriptions and available features aligned with the resources actually delivered.
This documentation is not legal advice and does not replace the terms displayed to customers at checkout.