ToneCustoms — Purchases, Delivery & Refunds
Store alignment review: October 24, 2026
This page records the current ToneCustoms business approach and the refund-policy selection observed in its Tebex dashboard. It does not replace the policy and legal terms displayed by Tebex during checkout, or applicable consumer rights.
Official purchasing and delivery
The official store is tonecustoms.tebex.store. Review each package's features, compatibility, requirements, delivery method and license information before purchasing.
The live ToneCustoms listings reviewed for Family System and Window Cleaning describe delivery through Cfx.re Keymaster / Asset Escrow. Delivery details must still be checked per package and order. See the Purchase & Delivery Guide.
Refund policy actually selected in Tebex
During the October 24, 2026 dashboard review, the selected setting at Tebex Creator Dashboard → Project → Refund Policy was:
[Default] No Refunds Policy
This aligns with ToneCustoms' decision not to offer discretionary refunds for a change of mind. It does not mean that delivery failures, inaccessible products, statutory remedies, payment-provider rules, or Tebex buyer-support decisions can be ignored.
Tebex describes its default no-refunds approach as having exceptions where the product is not delivered or a technical problem prevents product access. The actual Tebex refund policy and checkout terms govern how requests are handled. Tebex creator documentation.
Wording caveat: Tebex's displayed default policy text refers generically to virtual items, platform bans and server shutdowns. ToneCustoms sells FiveM development resources, so this generic text is not a tailored script-specific license description. The dashboard selection is confirmed; it has not been changed or replaced through this documentation update.
Support, returns and order problems
- For technical installation and configuration support, contact ToneCustoms Discord.
- For billing/refund questions, use the order's official Tebex buyer-support route and follow any existing support thread.
- If you open an order-related case with Tebex, keep relevant replies within that Tebex support thread so the platform can review them.
- Share order references only in an appropriate private channel. Never publish payment information, login credentials, license keys or private protected source code.
ToneCustoms provides installation, configuration and product troubleshooting assistance without an additional support charge. No 24/7 service or instant response guarantee is made.
Licensing and updates
Under the ToneCustoms owner-defined approach, purchasers may use a script on multiple FiveM servers they own and may modify designated configuration files only. Unauthorized resale, redistribution and sharing are not permitted. Authorized developers may assist with installation/configuration on the purchaser's servers, without obtaining an independent license.
Approved script updates are provided free when released; no fixed release cadence is promised. For specific permissions and any platform conditions, review Licensing, Updates and the terms accepted at checkout.
Optional ToneCustoms script swaps
Customers may request, but are not entitled to, a swap to another ToneCustoms resource of reasonably comparable value. Value is assessed in part against what the customer actually paid, and each request needs ToneCustoms approval. There are no automatic cash credits, refunds, or customer-to-customer trades. See the Script Swap Policy.
Discretionary swaps do not replace legal rights or Tebex buyer remedies.